The following cosmetic conditions will be determined by the class of phone we have displayed for each listing:

1. New- A brand-new unused item in perfect condition.
2.  Carrier Returned (CRD)- Our highest quality of a previously used device. CRD devices will look and feel like new; at most the casing and screen of the device may show very minor signs of previous use and no cosmetic imperfections can be observed when held at an arm’s length distance.
3. CPO Refurbished- A device that is in good condition but may/or will show signs of previous use such as casing and/or screen with blemishes or scuffs.

Yes; all used devices we sell must under go and pass quality control diagnostic testing in 10 key device performance categories. These quality control tests are performed by qualified technicians at a certified ISO (International Standardization Organization) 9001.2000 facility. Our 30 day worry free guarantee return policy ensures that you are covered in case of a defect. Please see Worry Free Guarantee for details.

We are happy to provide same day fulfillment for all retail orders placed on the same business day if placed and received before 12:00 PM EST. An order confirmation will be provided to you once we have received your order and an email with a tracking number will be provided once your order has shipped.

For buyer and seller protection we can not update an address after receiving an order. In the event of a different shipping address being needed you may request for your order to be canceled and may replace another order with the new shipping address.

A required signature depends on the order amount. All orders totaling $250 or greater will require an in-person signature to ensure a safe and secure delivery. If someone is not present to receive this delivery, the delivery carrier will leave a note on how to contact them to re-schedule delivery of your package.

We want you to be satisfied and confident with buying a device from us. We accept return requests for 30 days following delivery of your order. Please see Worry Free Guarantee for details.

We offer a large variety of both carrier-model and factory-unlocked model devices. For our Carrier Model devices; we can only guarantee activation for the original carrier of the model listed. You may contact us and we can confirm if a model is compatible for use on another network than what is stated. Our factory unlocked models are generally compatible for most major US Carriers (Verizon, T-Mobile, AT&T) and most Mobile Virtual Network Operators (MVNOs); we suggest you still check with your Carrier to confirm compatibility of a factory unlocked device for use on your intended Carrier.

Due to our changing inventory, Radio Hospital does its best to update our available inventory. If you don’t not see a model you are looking for, you may contact us at and inquire if we have what you are looking for.

We only ship to addresses within the United States. At this time, we cannot ship to P.O. Boxes, Military Base APO, or other military addresses.

Orders must be placed before 12:00PM Eastern Time (EST) for Radio Hospital to offer same day fulfillment for your retail order (excluding weekends and holidays). Depending on size and weight of your order; most orders will ship using an expedited shipping method allowing you to receive your order in 1-3 business days depending on your ship to location.